1. What is your return policy?
We offer a 14-day return policy for all our products. If you are not completely satisfied with your purchase, you can return it within 14 days of receipt for a full refund or exchange, provided the item is in its original condition and packaging. To initiate a return, please contact our customer service team at info@cozynsleek.com.
2. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number on the carrier’s website to monitor the status of your shipment. If you have any issues or have not received your tracking information, please contact us at info@cozynsleek.com.
3. Do you ship internationally?
Yes, we ship internationally. Standard international shipping is available from €5, with an estimated delivery time of 10-15 business days. Express international shipping is also available from €15, with an estimated delivery time of 5-7 business days. Please note that import duties, taxes, and charges are the buyer's responsibility.
4. What payment methods do you accept?
We accept a variety of payment methods to ensure your shopping experience is convenient and secure. You can pay using major credit cards (Visa, MasterCard, American Express), PayPal, and other popular payment gateways. All payments are processed securely to protect your personal information.
5. How do I care for my CozyNSleek products?
To ensure the longevity and quality of your cozyNsleek products, we recommend following the care instructions provided on the garment’s label. Generally, we suggest washing items in cold water and laying them flat to dry. Avoid using bleach and harsh detergents, and refrain from ironing directly on printed designs. If you have specific care questions, feel free to reach out to us at info@cozynsleek.com.